Consulting
Steve Newell, founder and CEO of CloudConsult, has worked in the Telecommunications industry since 1984 in a myriad of different roles. Steve is considered a thought leader in the Answering/Receptionist Contact Center space, having served multiple stints on both American and Canadian TAS associations.
He has long advocated for transformative advances in automation, Omni Channel adoption, and BOT and A.I. solution deployment to mitigate increasingly higher labor costs and acute scarcity of agents.
More about Consulting Services:
CloudConsult offers the following:
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Introduce new immediate service opportunities and if needed, new technology/software to increase services to existing and new customers. These recommendations will include cost estimates of any new technology/software.
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Introduce mid to long-range ideas for expanding into new verticals, markets and services opportunities, including an analysis of what contact center market leaders are doing now and where they are headed.
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Recommend strategies to blunt threats from evolving customer base and their changing needs, threats from BPO encroachment, too-narrow customer base, and labor challenges
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Advocate resources to ensure your team is catching up/keeping up with technologies, trends, and emerging opportunities in the contact center market (Conferences/periodicals/websites/alliances)
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Additional marketing copy for brochures, newsletters, web pages and email, LinkedIn campaigns are available from CloudConsult at additional cost if desired.
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Revisit agreed-on milestones to see how initiatives are progressing; answering questions, updating the team on emerging technologies and opportunities
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(4) Hour Consultation Packages available as well