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SOLUTIONS

Cloudconsult meets with you and your team, and  SCOUTS multiple provider marketplaces, sales engineers, and advisors on your behalf.

Together, we find  appropriate solutions to meet your specific requirements. We  set up demos and solicit subject matter experts that understand your goals and needs, and help you  navigate through the different feature sets and pricing models of all the providers.

Only then do we present our  best  recommendation for your business - all at no cost to you!

Inbound / Outbound Contact Centers

Proven in-outbound contact center tools

to facilitate:

SALES IN / OUTBOUND * LEAD QUALIFICATION * 

APPOINTMENT SETTING * CUSTOMER SERVICE * CUSTOMER SURVEY * MASS NOTIFICATION *

AND MORE!

  • Outbound Sales dialing / calling

  • Fully compliant / tested outbound auto-dialing 

  • Compliant Click-to-dial feature

  • Extensive Agent performance reporting

  • Direct calls to most skilled sales closer

  • AI enabled agent assist live during call

  • AI- powered wrap up summaries for consistent after call output

  • Agent-less outbound calls via IVR or AI tools

  • Powerful, flexible scripting

  • "Single Pane of Glass" - Full Omni Channel - Voice, In and Outbound text and email, Web Chat, Social Channels

  • API Integration to any/all CRMs and Customer Service platforms

  • Easy access to Product FAQs

  • Click-to-Call, Call Back Icons Embedded on websites

  • Fully HIPAA /SOC II/PCI Compliant

  • Compliant Agent-less credit card gather via IVR

  • Powerful Reporting / BI Tools

  • Other Automation/AI tools available 

  • A/B campaign testing to analyze most effective configurations

  • Sales / Campaign / Agent analysis tools

Inbound Contact Centers

Solutions uniquely suited to the inbound contact center:

TELEPHONE ANSWERING SERVICE * VIRTUAL RECEPTIONIST * CUSTOMER SUPPORT * 

HOSPITAL / HEALTHCARE * 911 - EMERGENCY

  • Powerful, flexible scripting - cloning scripts in same vertical

  • API Integration to any/all CRMs and Customer Service platforms

  • Easy access to FAQs

  • On Call Schedules

  • Message Dispatch via SMS, Email, secure messaging, fax

  • Auto Dispatch, Escalation, Override - message acknowledgements

  • Full Omni Channel - Voice, In / Outbound text and email, Web Chat, Social Channels

  • Click to Call, Call back Icons for websites

  • Integration to Secure Message apps

  • Fully HIPAA /SOC II/PCI Compliant

  • Compliant Agent-less credit card gather via IVR

  • Powerful Reporting / BI Tools

  • Integrated with TAS Billing Platforms

  • Agent-less call handling available for appropriate accounts/call journeys

  • Automation/AI tools available

Automation / AI and Analytics

 Tools that increase efficiency, CSAT scores,

and  profitability:

AUTOMATION * REPORTS * ANALYTICS * BOTs

ARTIFICIAL INTELLIGENCE

  • Agent-less call handling using IVR or AI

  • Agentless Outbound dialing using IVR or AI

  • IVR or AI agents for simple inbound call journeys

  • AI translation tools (via voice or digital -SMS-email-chat) channels

  • BOTs for Digital Chats, emails and SMS

  • Integration to databases and CRMs for intelligence, lookup-retrieve

  • Flexible AI call summaries to save time/ labor costs and increase message consistency

  • Full Conversational AI agents to handle live call traffic - request demo to test!

  • AI Enabled Agent Assist to close

  • AI Quality Assurance tools - speech analytics (historical tools and live tools)

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