Contact Centers

Proven in-outbound contact center tools to facilitate:

* Sales - in and outbound

* Lead Qualification and appointment setting

* Customer support using all channels - voice, messaging, SMS, email and video conferencing

* Social Media monitoring and "Social Listening" tools

* Dialers

Healthcare and Hospital Contact Centers

Robust solutions for better patient care:

* Cloud-Based, redundant/resilient platforms

* Serving single or multiple locations - consolidate your centers!

* Patient support using all channels - voice, messaging, SMS, email, webchat, web click to call and video conferencing

* Already integrated with EPIC, Cerner and Athena Health and others

* Optical Character Recognition (OCR) tools to automate fax processing

Scripting and Dispatch tools unique to your Industry:

* Robust scripting with if/then call flows

* Automated, flexible dispatch tools supporting SMS, email and secure messaging

* Expand beyond just voice channels by adding in/out bound SMS, email, webchat, and video conferencing

* Detailed reporting for billing, agent performance, and custom client reports

Reducing Agent Labor costs and Increasing productivity:

* BOTs to manage webchat, SMS and Email inquiries

* Link to CRMs and databases for lookups to resolve simple queries

* A.I. tools to streamline repetitive call traffic

* A.I. Agent Help to increase sales and first call resolution

* A.I. Enhanced analytics tools for historical and real-time quality assurance

Cut POTS line costs with safe, complaint replacements:

* Dramatically reduce carrier costs

* Replace Security panel / Fire alarms and elevator phone lines

* Compliant to the strictest safety codes

* Built-In Redundancy and Backup

* All inclusive solutions