Healthcare and Hospitals
Healthcare contact centers are unique in the industry because of the urgency and sensitivity of their calls and their compliance with stringent healthcare regulations.
CloudConsult has been serving contact centers in the healthcare and hospital sector since 2007.
We can help you navigate the technology, manage the integrations, and assure your compliance. We meet regularly with multiple healthcare suppliers, so we can offer unbiased comparisons and latest updates.
Some of the Technology available:
Robust solutions for better patient care:
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Cloud-Based, redundant/resilient platforms
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Serving single or multiple locations - consolidate your centers!
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Patient support using all channels - voice, messaging, SMS, email, webchat, web click to call and video conferencing
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Already integrated with EPIC, Cerner and Athena Health and others
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Optical Character Recognition (OCR) tools to automate fax processing
Some of our Solutions and Integrations:
