Some of the Technology available:
Contact Center Solutions
Whether you are exploring a new contact center platform or enhancing your current solution with A.I. tools, deeper analytics or automation, CloudConsult can help.
Not all solutions are alike. They possess unique strengths and weaknesses, excel in various verticals, and have different price points. We help you define your requirements and connect you to the most appropriate solution for your center. We serve any size contact center - from just a few seats up to enterprise contact center solutions.
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Cloud-Based, redundant/resilient Contact Center Platforms
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Full Omni Channel - Voice, Webchat, Video, Email and SMS, Social Medial Channels, web click-to-call
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In and Outbound IVRs, with integrations to database
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Integrations into all API-enabled CRMs
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Translation and Transcription Tools
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Agent-less A.I. and automation tools to process calls inquiries
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A.I. enhanced Speech Analytics and Workforce Managment and Workforce Optimization tools
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Agent Help, A.I. wrap up summaries and gamification
Some of Contact Center Suppliers we work with:
