Answering & Receptionist Service
Answering/Receptionist Services are unique in the industry because of the urgency and sensitivity of their calls and their compliance with stringent healthcare regulations.
CloudConsult has been serving contact centers in the Answering Service industry since 2007 on both the American (ATSI) and the Canadian (CAM-X) TAS Associations.
We understand your acute need for flexible scripting and reliable dispatch requirements. We'll help you navigate the technology, manage the integrations, and assure your compliance. We meet regularly with multiple TAS suppliers, so we can offer unbiased comparisons and latest updates.
Some of the Technology available:
Scripting and Dispatch tools unique to your Industry:
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Robust scripting with if/then call flows
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Automated, flexible dispatch tools supporting SMS, email and secure messaging
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Expand beyond just voice channels by adding in/out bound SMS, email, webchat, and video conferencing
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Detailed reporting for billing, agent performance, and custom client reports
Some of TAS Suppliers we work with:
