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CloudConsult presents:
SingleComm

The first TAS platform with Scripting, Dispatch and integrated Omni Channel support

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CloudConsult is proud to partner with SingleComm, the first cloud - native TAS Platform meeting the unique requirements of the Telephone Answering Service and Receptionist services market.

SingleComm is also the first TAS platform that includes Scripting, Dispatch, Voice, Omni channel and Business Intelligence (BI) tools all in one platform.

Omni Channel includes 2-way SMS (for outbound campaigns), 2-way email, web chat, auto responses and escalations, social media channels and messaging channels. USAGE FEES are additional.

Also, SingleComm's Business Intelligence (BI) reporting tools report on all omni channel activity, so that you can accurately bill your clients.

The SingleComm platform meets rigorous PCI, SOC-2 and HIPAA requirements.

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CloudConsult - SingleComm Webinar Recordings

Focused specifically on:

Telephone Answering Services

Receptionist Services

Virtual Receptionists

SingleComm Platform Overview
Overview of SingleComm's Cloud Contact Center as a Service platform, with special emphasis on:

  • TAS scripting and dispatch features

  • Cloud architecture, WebRTC, deploy agents on PC, Apple, Chromebook

  • Reporting, Business Intelligence and analytics tools.

Click HERE to view

Scripting for TAS Deep Dive

  • Drag-and-drop quick build tools

  • Building scripts/script templates

  • formatting and validating name, phone #, postal code fields

  • postal code auto-enter city and State AND Google address autofill

  • directories to import name/address/phone right into the script fields

  • ease of CRM integrations

  • ability to run reports on all fields in your scripts (!)

  • hide/reveal fields based on call flow, keeping workspace uncluttered

Click HERE to view

Business Intelligence and Reporting Tools

  • Custom report building without the need for professional services and SQL programmers

  • Reporting on call traffic AND reporting on all the fields in your agent scripts

  • Auto delivery of reports in Excel, .csv and visual charts/graphs

  • reporting on dispatch and message acknowledgement

Click HERE to view

QA Scorecards and Blended Agents

  • Customizable QA Scorecards for TAS

  • Scorecards by site, by vertical and by customer

  • Filter audits to query new agent performance and/or by % of calls per agent/per month

  • Deep, detailed reporting on agent performance that can be pushed to custom dashboards

  • Stereo call recordings that can be pushed to any AI-powered Speech Analytics platform

PLUS - SingleComm's dialer can deliver outbound calls and scripts (for appointment setting, reminder campaigns, etc.) to agents during slow times, ensuring a steady stream of revenue for your site.

Click HERE to view


SingleComm Intelligent IVR

  • Route calls via DTMF or spoken language

  • IVR is both text-to-speech, speech-to-text enabled

  • Data dips into CRMs, database lookups populate the agent script

  • Gather values from callers and insert them directly into script

  • Outbound database integration enables data updates right from IVR

Click HERE to view

Appointment Reminders via broadcast SMS, Voice and Email

  • Agent-less revenue campaign opportunities

  • Compelling reasons why offices need appointment reminder strategies.

  • Impact these campaigns have on businesses' finances, productivity and patient health

Other opportunities for broadcast messaging - marketing, polls, emergency announcements, etc.

Click HERE to view


In and Outbound IVR Campaigns

CloudConsult is partnering with SingleComm to bring feature rich In-and-Outbound IVR campaigns to the answering service industry.

A few of the many opportunities:  

  • Account queries (with database lookup)

  • Service requests for Property Management, Utilities, etc.

  • Emergency announcements (schools/utilities/etc.)

  • Call in Sick/Tardy lines (with verification and database updates)

  • Interactive surveys for customer satisfaction, campaigns, etc.

  • Marketing lead generation

  • Reorder reminders...And so much more!

Click HERE to view
 

 

API, CRM and Database Integrations via APIs

Integrations with Salesforce, Zendesk, Service Titan and all of the myriad CRMs and industry-specific medical and scheduling platforms opens up a world of revenue opportunities!

  • Introducing SingleComm's Integration Wizard and Integration Library

  • Read from/write to databases and CRMs on every call

  • Download info into your script so agents don't need to master each and every CRM you support!

  • Truly "partner" with your clients by supporting their business on a much deeper level.

  • Connect to databases via IVRs for sophisticated, agent-free in and outbound transactions.

  • Click HERE to view


OMNI Channels for TAS Part I

73% of callers between the ages of 15 and 65 prefer to have the option to text, email, webchat, WhatsApp or call to get information, set/confirm an appointment, or leave a message. OMNI Channels for TAS Part I will show how additional channels can add revenue and increase customer satisfaction for your clients!

Click HERE to view

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