CloudConsult: Your Contact Center
Technology Scout!
Premium Contact Center
Consulting -
At ZERO Cost to You
Our Expert Consulting and Brokerage Team - CloudConsult partners with over 700 Contact Center technology providers and sales engineers to return a comprehensive evaluation of your technology stack. We collaborate with two renowned contact center technology marketplaces, TELARUS and CLOUD TECH GURUS, to help you catch up and keep up with the best tools to grow your contact center.
Our Task - Identify the optimal software solutions for your contact center, present you with multiple options, and uncover the true costs of each solution - all at no charge to you.
Our Goal - Position you and your team to provide excellent service to your clients, expand revenue opportunities, and increase profitability.
About Steve Newell - Founder of CloudConsult
Steve Newell has been in telecommunications for over 40 years, and has experienced dramatic changes in the industry. Steve began at a telecommunications consulting firm in New York, just when AT&T was forced to break up. He moved into sales, selling everything from structured cabling, POTS lines and T1s to telephone PBX systems and call centers. Steve has an insatiable curiosity about all things telecom. He was the first sales professional in his firm to earn certification in VoIP in 1998 and later sold the first two VoIP Mitel PBXs in New York City, one of which became the main call center serving the NYC 9/11 crisis hotline. He also drafted two VoIP Continuing Education courses certified by the American Institute of Architects, teaching about VoIP structured cabling best practices, and the impact of VoIP on 911 tracking. He continues to add to his expertise in the many technologies (AI, omnichannel, translation services, analytics, etc.) to best educate his clients.
Answering Service Industry Expert and TAS Pioneer
Steve began serving the TAS industry in 2007 as the National Sales Director for Startel. He’s been a passionate advocate for the industry, serving multiple terms on both the ATSI and CAM-X boards. In 2021, Steve founded CloudConsult, and has been relentless in finding new technology solutions to help the TAS industry expand into new markets and verticals. He hosts regular webinars to introduce new technology and solutions that can help the industry flourish.
About CloudConsult
Trusted Technology Partners
CloudConsult partners with two expert Technology Marketplaces - Cloud Tech Gurus and Telarus - to stay abreast of the ever-evolving trends and breakthroughs in the contact center space. Each has decades of experience and thousands of hours spent evaluating - and continuing to evaluate - vendors specific to contact centers.
We review your requirements with expert, vendor-agnostic sales engineers to match your business with solutions that align with your specific requirements, customer care outcomes, success criteria, and budget.
Together, we can save you the time, frustration and uncertainty of navigating the thousands of solutions out there, and narrow your search to the few vendors that are the best fit.
Zero Cost? What's the catch?
There's no catch. Technology providers pay CloudConsult a referral fee that would have gone to their in-house sales team.
Our scouting work costs you nothing, and you never pay more than buying direct. Because we can choose between 700 vendors, we can search without bias to find the few that fit you best.
So, you get:
- Access to vendor-agnostic sales engineers
- Curated discovery & exhaustive search process
- Introductions to the best-fit platforms, saving you time and frustration
- Impartial insights into the pros and cons of each solution
- Hands-on implementation support from CloudConsult
- Confidence that you've conduted a thorough search
- A technology roadmap for the future
- All at no cost to you
How CloudConsult Works
Meet with
CloudConsult
We Pre-Screen &
Present the Best Vendors
Unbiased Advice to help you decide
Hands-On Implementation
Support
We do a thorough discovery of your needs, current and future
Meet with only the vendors that best fit your requirements, saving you time and frustration
We help you compare solutions, and make sure all the right questions are asked and answered
We stay and work with you through implementation - and beyond
Services for Contact Centers
Telephone Answering Service (TAS) Solutions
TAS operations face unique challenges compared to standard contact centers. Leveraging two decades of industry expertise, we prioritize the scripting precision, dispatch efficiency, and 24/7 reliability your clients demand. CloudConsult helps you modernize by integrating webchat, 2-way SMS, social media support, and real-time translation. Let’s implement the advanced tools you need to reduce churn, enhance accuracy, and win new business. Together, we can take your TAS further.
AI Readiness Assessment for Your Contact Center
AI is the most talked about - and least understood - part of any contact center discussion. We can help you demystify the hype and uncover where AI can enhance productivity, increase opportunity, gain and keep your competitive advantage. It's time to get comfortable understanding what AI is - and what it isn't. Let's put AI to work for you!
Initial Discovery Call: Map your Contact Center Needs
Where is your business now? Where do you want to go? We can help you evaluate your strengths, weaknesses, threats and opportunities. Through CloudConsult, you'll have access to seasoned experts from every part of the contact center technology spectrum. Together, we can plot a step-by-step plan to move your business forward.
Let's get started!
Industry Conferences, Events and Associations
