CoudConsult - Your Technolgy Scout!
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Zero Cost!
Our Expert Consulting and Brokerage Team - CloudConsult partners with over 700 Contact Center technology providers and sales engineers to return a comprehensive evaluation of your technology stack. We collaborate with two renowned contact center technology market places, TELARUS and CLOUD TECH GURUS, to help you catch up and keep up with the best tools to grow your contact center.
Our Task - Identify the optimal software solutions for your contact center, present you with multiple options, and uncover the true costs of each solution - all at no charge to you.
Our Goal - Position you and your team to provide excellent service to your clients, expand revenue opportunities, and increase profitability.
Our Services
Initial Discovery Call
Where is your business now? Where do you want to go? We can help you evaluate your strengths, weaknesses, threats and opportunities. Through CloudConsult, you'll have access to seasoned experts from every part of the contact center technology spectrum. Together, we can plot a step-by-step plan to move your business forward.
Let's get started!
AI Readiness Assessment
AI is the most talked about - and least understood - part of any contact center discussion. We can help you de-mystify the hype and uncover where AI can enhance productvity, increase opportunity, gain and keep your comptetive advantage. It's time to get comfortable understanding what AI is and what it isn't. Let's put AI to work for you!
Telephone Answering Service (TAS) Special Requirements
Answering Service contact centers are very different from typical centers. With 20 years of experience in the TAS world, we understand how important scripting, dispatch, escalations, accuracy and 24/7/365 reliability are to your
clients. We can help you take your service further by adding webchat, 2-way SMS campaigns, social media converage, real-time translation services and much more. Let's add the tools that will help you stop the churn and win new clients!
Conferences, Events and Associations
Our Technology Partners
With decades of experience and thousands of hours spent evaluating vendors, Cloud Tech Gurus is your go-to partner for sourcing cutting-edge Contact Center solutions.
We meticulously match your business with top-tier vendors that align with your specific requirements, customer care outcomes, success criteria, and budget.
Our expertise ensures you find the best fit for your needs, uncovering “hidden gems” that you might not discover on your own.
Telarus empowers advisors with the tools and expertise necessary to navigate the complexities of the digital landscape and provide exceptional service to their customers.
Our commitment to staying at the forefront of innovation is integral to ensuring our advisors keep pace with industry advancements and capitalize on emerging opportunities.
A foundation built on experience and connections helps them achieve extraordinary growth, providing them with strategic insights, valuable resources, and a reliable ally on the path to success in the ever-evolving technology sector.